Collaboration is at the center of many organizational, technological and process initiatives. We believe a fundamental shift in how companies operate has taken hold and our tracking of collaboration trends / methods has supported many companies with their strategic investments and direction. This involves changes to operating policies, information and content structures, technologies, team / organizational competencies, and business processes. The “new normal” is working in a global virtual workplace which requires global systems, 24×7 access to key information and content, seamless and secure content exchange, and the implementation of global information standards.